Services
At Soho Corporation, we work with a number of hardware manufacturers, but we’re especially proud of our status as Hewlett Packard Channel Partner. This agreement shows Hewlett Packard’s confidence in our technical abilities.
- Soho employs local engineers and stocks spares for our support contracts
- Soho offers economical support plans designed to to meet all of our customers needs
- Soho’s customers decide what level of support they need for each system and/or location
- Soho offers customized service by packaging hardware ad support into total maintenance solutions
| Service Level |
Response Time
|
Description |
| Self-Maintainer without Parts |
|
Intended for customers that have the technical expertise to remove and replace parts with assistance from Soho Helpdesk Engineers. Parts will be returned by customer within 2 business days. |
| Self-Maintainer with Parts |
|
Intended for customers that have the technical expertise to remove and replace parts with assistance from Soho Helpdesk Engineers. Creates a support program tailored to customer’s needs and reduces on-site support contract costs. |
| Same Day |
|
Soho offers Same Day, 4 hour response time with in-house spare parts for critical systems. Direct contact to Soho engineers to accelerate issue corrections. |
| Next Day |
|
Soho offers Next Business Day response for systems that are not highly-critical, or needing immediate repair. |
| 24 x 7 |
|
Soho offers a 4 Hour Response time, 24 hours a day, 7 days a week, with in-house or on-site spares for all support components. Highly critical systems coverage allows you to breathe easy about keeping all systems functional. |
| Software Support |
|
Call us anytime, our calls are directly answered by one of our engineers trained to fix your problem. Anyone can call with HP9000 questions, problems, or issues (operators, programmers, or consultants-contractors. Remote support via modem and internet access availability. |
| Custom |
|
Soho will work to develop a support plan that best suits the customer’s needs if any of the above options aren’t the best fit. Individual, expert attention guaranteed for consistent long-term service. Call one of Soho’s account specialists today. |
