Software Vendor Support

We at Soho Corporation work directly with software companies to provide support to their customers in areas that are not part of the traditional support offerings of software companies themselves. We provide support services that compliment the excellent service and support offered by our software partners. 90% of Soho Corporation’s revenue is referred to us by and derived from the support of our software partners.

Offerings to Software Vendors

HP-UX/Windows Support—by Hewlett Packard and Microsoft Certified Personnel

• On-site/virtual support, administration, repair and replacement of new and legacy systems
• Whether it be through Hewlett Packard Support or Soho Corporation contract support, we are the single point of contact for all hardware issues
• Response time for critical hardware failure dictated by the most cost-effective option for customers
• Overnight delivery of most Hewlett Packard and many Wintel parts
• Interoperability and connectivity across heterogeneous platforms

Site Evaluation and IT Consultation, Bridge Support Agreements

• On-site assessment of current IT infrastructure
• Scheduling and timeline planning of IT implementation
• Pre-sales consultation, TCO estimation and asset management
• Tailored support agreements, which cover the exact services you require—nothing more, nothing less

System Integration Services

• Prepping new and remarketed systems for ISV products (network settings, host names & IPs, swap space, logical volumes, etc.)
• Deployment and installation of new PCs, workstations, and servers
• Pre-installation of image filesystems and applications
• Re/Connection of PCs, workstations, and servers to existing/new networks

A Single Source Soup-to-Nuts Hardware Offering

• The latest in the full line of Hewlett Packard computing hardware products
• High-value remarketed Hewlett Packard products
• Replacement of workstation and PC consumables (mice, keyboards, monitors, etc.)
• Short term rental of remarketed hardware
• Leasing solutions that bundle Hewlett Packard hardware, software and ISV products.
• Creative trade-in and asset management options for ISV customers

Offerings in Partnership with Software Vendors

Software Integration and System Optimization

• Preloading of ISV software with performance tuning of the OS kernel, application settings and other system parameters to the ISV requirements
• Onsite installation and network configuration of hardware products and ISV software, prior to the arrival of ISV technical personnel
• Co-development of an ongoing hardware benchmarking evaluation program for the ISV’s customers using the Soho Corporation Applications Lab

Soho Corporation Application Lab and Benchmarking Facility

• Soho Corporation maintains and supports an Applications Lab for the express purpose of benchmarking ISV products on the latest hardware from Hewlett Packard and Soho Corporation.
• Hardware in the lab is rotated every 6 months to ensure the latest and greatest are available for benchmarking
• Planning and organization of group benchmarking sessions which include inviting all of the major hardware vendors to submit product for real world, application specific performance data

Proactive Customer Support

• Upon understanding how the ISV’s products interact with the various hardware platforms, Soho Corporation can help alleviate the hardware related issues that bog down your software technical staff
• Soho Corporation can contact your install base with technical updates and reports as they pertain to the ISV’s products, Hewlett Packard hardware and EMC/Clariion storage products; this provides the ISV control of what hardware recommendations are being made without any direct commitment or liability

Sales Assistance

• Soho Corporation works with the ISV sales staff directly to find creative ways to close more business and provide greater value in the ISV’s products
• Trade-show staffing assistance combined with demonstration hardware
• Hewlett Packard equipment assistance and brand recognition at trade shows