Offerings to Software Vendors

• HP-UX/Windows Support—by Hewlett Packard and Microsoft Certified Personnel

  • On-site/virtual support, administration, repair and replacement of new and legacy systems

  • Whether it be through Hewlett Packard Support or Soho Corporation contract support, we are the single point of contact for all hardware issues

  • Response time for critical hardware failure dictated by the most cost-effective option for customers
  • Overnight delivery of most Hewlett Packard and many Wintel parts
  • Interoperability and connectivity across heterogeneous platforms

• Site Evaluation and IT Consultation, Bridge Support Agreements  
  • On-site assessment of current IT infrastructure
  • Scheduling and timeline planning of IT implementation
  • Pre-sales consultation, TCO estimation and asset management
  • Tailored support agreements, which cover the exact services you require—nothing more, nothing less

   

• System Integration Services
  • Prepping new and remarketed systems for ISV products (network settings, host names & IPs, swap space, logical volumes, etc.)
  • Deployment and installation of new PCs, workstations, and servers
  • Pre-installation of image filesystems and applications
  • Re/Connection of PCs, workstations, and servers to existing/new networks 

   

• A Single Source Soup-to-Nuts Hardware Offering
  • The latest in the full line of Hewlett Packard computing hardware products
  • High-value remarketed Hewlett Packard products
  • Replacement of workstation and PC consumables (mice, keyboards, monitors, etc.)
  • Short term rental of remarketed hardware
  • Leasing solutions that bundle Hewlett Packard hardware, software and ISV products.
  • Creative trade-in and asset management options for ISV customers

Offerings in Partnership with

Software Vendors

• Software Integration and System Optimization
  • Preloading of ISV software with performance tuning of the OS kernel, application settings and other system parameters to the ISV requirements
  • Onsite installation and network configuration of hardware products and ISV software, prior to the arrival of ISV technical personnel
  • Co-development of an ongoing hardware benchmarking evaluation program for the ISV’s customers using the Soho Corporation Applications Lab

   

• Soho Corporation Application Lab and Benchmarking Facility
  • Soho Corporation maintains and supports an Applications Lab for the express purpose of benchmarking ISV products on the latest hardware from Hewlett Packard and Soho Corporation. 
  • Hardware in the lab is rotated every 6 months to ensure the latest and greatest are available for benchmarking
  • Planning and organization of group benchmarking sessions which include inviting all of the major hardware vendors to submit product for real world, application specific performance data

   

• Proactive Customer Support
  • Upon understanding how the ISV’s products interact with the various hardware platforms, Soho Corporation can help alleviate the hardware related issues that bog down your software technical staff
  • Soho Corporation can contact your install base with technical updates and reports as they pertain to the ISV’s products, Hewlett Packard hardware and EMC/Clariion storage products; this provides the ISV control of what hardware recommendations are being made without any direct commitment or liability

   

• Sales Assistance
  • Soho Corporation works with the ISV sales staff directly to find creative ways to close more business and provide greater value in the ISV’s products
  • Trade-show staffing assistance combined with demonstration hardware
  • Hewlett Packard equipment assistance and brand recognition at trade shows